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Robojin
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Customer support (203)

Robojin Verified Tool

Improved customer support

Monthly visits: 5,933

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Starting price from $9/mo

Tool Information

Overview of Robojin

Robojiin is a web-based customer support tool designed to enhance the efficiency of customer service interactions. It utilizes advanced technology to streamline responses to customer inquiries, making it a valuable asset for businesses looking to improve their support operations.

Core Features

Robojiin integrates with popular customer support platforms like Crisp Chat, Intercom, and Freshdesk, allowing businesses to leverage its capabilities without needing to overhaul their existing systems. Key features include the ability to provide consistent, high-quality answers sourced from various materials such as website content, knowledge bases, and FAQs. This ensures that customers receive accurate and timely information.

Scalability and Multilingual Support

Designed to handle a high volume of inquiries simultaneously, Robojin is suitable for businesses of all sizes. Its support for multiple languages enhances accessibility, allowing companies to cater to a diverse customer base and provide inclusive service.

Pricing and Customization

Pricing for Robojin is not publicly listed; interested users are encouraged to contact the company for specific details. The tool offers various plans tailored to different business needs, including options for the number of chatbots, supported languages, and response limits. Additionally, a custom plan is available for organizations with unique requirements.

Security Considerations

Robojiin requires users to provide their own OpenAI API key for training the chatbot and managing customer interactions. The tool prioritizes security by encrypting and securely storing these API keys in its database, ensuring that sensitive information is protected.

F.A.Q (19)

RobojinAI is a tool powered by AI, designed to enhance customer support. It makes use of ChatGPT technology to provide high-quality responses based on content encountered in various sources such as website content, PDF documents, SOPs, FAQs, and knowledge bases. The tool is capable of handling multiple inquiries simultaneously and supports multiple languages.

RobojinAI integrates seamlessly with popular customer support platforms like Crisp Chat, Intercom, and Freshdesk to enhance response capabilities. Currently, integration with Crisp Chat is available, while integration with Intercom, Zendesk, and Freshdesk is coming soon.

ChatGPT is a state-of-the-art machine learning model developed by OpenAI. It's a language processing AI model that can generate human-like text based on the input it's given. This technology has a wide range of applications from drafting emails, writing code, answering questions, tutoring, translation and more.

RobojinAI utilizes the ChatGPT technology to enhance customer support. Upon training from sources such as website content, knowledge base, PDF documents, SOPs, and FAQs, the tool can generate accurate, helpful, and high-quality responses to customer inquiries.

Yes, RobojinAI has the ability to manage a high volume of inquiries simultaneously, ensuring customer support remains efficient even during high demand periods.

RobojinAI supports responses in over 50 languages which include English, French, German, Spanish and many more.

RobojinAI offers four main pricing plans: Ultimate at $99/month, Pro at $49/month, Growth at $19/month, and Basic at $9/month. Each pricing plan varies in features like the number of chatbots, web/PDF pages, languages supported, and ChatGPT response limits. There's also a custom plan for businesses with specific needs.

Yes, RobojinAI offers a custom plan which provides for specific needs such as an unlimited number of chatbots, web/PDF pages, languages, ChatGPT responses, and team members. It also includes integration with your support platform and the option to self-host.

RobojinAI requires your OpenAI API key for training the chatbot and responding to customer inquiries. By using your own API key, it ensures better training and response capabilities.

RobojinAI ensures the security of your OpenAI API key by encrypting it and storing it safely in its database.

No, integration options for Zendesk and Freshdesk are not available right now. However, they are coming soon.

Yes, the number of chatbots provided varies with each pricing plan. The Ultimate plan provides 10 chatbots, Pro offers 5, Growth gives 2, and the Basic plan provides one. The custom plan, on the other hand, allows for an unlimited number of chatbots.

Plans with your own OpenAI key allow for a higher number of ChatGPT responses compared to those without. For example, the Basic plan allows for 1,000 responses without your own key, but 2,500 responses with your own key.

The Ultimate plan allows 5 team members, Pro allows 3, Growth calls for 2 and Basic only allows one team member. The custom plan supports an unlimited number of team members.

Yes, there is a limit to how many ChatGPT responses you can get per month and it varies with each plan. The Ultimate plan provides 10,000 responses without your own API key or 20,000 with your own key, the Pro plan provides 5,000 or 10,000, Growth provides for 2,500 or 5,000, and Basic offers 1,000 or 2,500. The custom plan offers unlimited ChatGPT responses.

The bot is trained on your website content, knowledge base, PDF documents, SOPs, and FAQs to accurately answer customer queries. The whole process is automated where all pages on your site are fetched and displayed for you to select the ones to include. After submitting, training starts with the selected pages.

If a webpage has more than 1200 words, it is counted as multiple pages. For instance, a page with 2,000 words would be counted as two pages while one with 3,000 words would count as three. This is done to reduce OpenAI API tokens cost as larger prompts would be more expensive.

Yes, RobojinAI can be self-hosted. However, this specific feature is only available under the custom plan.

While the specific method of encryption is not specified, RobojinAI guarantees that all support documents are stored encrypted in the database, ensuring data security.

Pros and Cons

Pros

  • Integrated with popular support systems
  • Enhanced response capabilities
  • Reduces customer wait times
  • Harnesses ChatGPT technology
  • Consistent
  • high-quality answers
  • Handles high volume of inquiries
  • Supports multiple languages
  • Different pricing plans
  • Custom plan option
  • Secure API keys
  • Upcoming integration with Zendesk
  • Increases staff productivity
  • Trains on various content
  • Supports 50+ languages
  • Plans include chatbot count
  • Plans include Web/PDF pages
  • ChatGPT response limits
  • Ability to self-host
  • Fine-tuned model on your data
  • Supports encrypted docs in DB
  • Webpages content broken into parts

Cons

  • Limited GPT response rates
  • Precise content length requirement
  • No free plan available
  • Specific website content training
  • Limited team members support
  • Incomplete Intercom
  • Zendesk integration

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Overview

Tool Type Customer Support

Applicable Tasks

customer support gpt chat chatbot Q&A
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