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Viff
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Customer review replies (13)

Viff Verified Tool

Automating hotel review responses effortlessly.

Monthly visits: 5,593

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Starting price from $99/mo

Tool Information

Overview of Viff

Viff is a web-based tool designed specifically for hotels and property managers to facilitate the generation of polite and contextually relevant responses to guest reviews. This tool is particularly beneficial for maintaining a positive online reputation, as it enables users to address both positive and negative feedback effectively.

Functionality and Features

Viff operates as a Chrome extension, making it compatible with various websites and property management systems. The tool learns the unique tone and brand voice of a hotel from initial inputs, requiring as few as 20 responses to tailor its output. This capability allows Viff to produce consistent, on-brand replies with just a single click. The AI model is trained to recognize key elements of guest experiences, such as service quality, cleanliness, and dining options, ensuring that responses are both professional and courteous.

Language Support and Accessibility

One of Viff's notable features is its multilingual support, allowing it to understand and respond in over 20 languages. This makes it an ideal choice for hotels that cater to a diverse clientele. Additionally, Viff is designed for ease of use, requiring no complex setup or integration, which makes it accessible for users without technical expertise.

Impact on Online Reputation

Responding to guest reviews is crucial for enhancing a hotel's online reputation. Viff aims to streamline this process, enabling consistent engagement with guests. According to user reports, consistent use of Viff has led to significant improvements in booking volumes and online rankings, highlighting the tool's potential effectiveness in reputation management.

Trial and Pricing Information

Viff offers a free trial that includes the first 20 responses, allowing potential users to evaluate its effectiveness before committing to a subscription. However, specific pricing details are currently unknown, which may be a consideration for users assessing the tool's overall value.

F.A.Q (20)

Viff is an AI tool designed to assist hotels and property managers in generating courteous and contextual responses to guest reviews. It is implemented as a Chrome extension and can be used with any website, property/reputation management system, and even emails. Viff is trained to understand a hotel's tone and brand voice, enabling it to provide responses that are consistent with the hotel's image. Furthermore, the AI tool can understand and respond in over 20 languages.

Viff works through a proprietary AI model that is trained to understand various aspects of a good guest experience, such as food, cleaning, and service. The model learns a hotel’s tone and brand voice from initial inputs, and uses this knowledge to generate context-appropriate responses in a single click. The Chrome extension functions on any webpage or email, requiring only that the user selects the review text and clicks on the Viff icon.

The unique feature of Viff's AI model is its ability to generate responses that are context-driven, courteous and adhere to a hotel's established brand voice. It can achieve this by learning a hotel's tone and brand voice in as little as 20 responses. Furthermore, it will never say anything that the hotel staff wouldn't want to say, ensuring all responses maintain a certain level of professionalism, irrespective of the nature of the review.

Viff learns the hotel's tone and brand voice through initial inputs and responses. It is trained this way in as little as 20 responses. As the user selects responses provided by Viff, it captures personal preferences and tailors future responses to align with the identified brand voice and tone.

Viff should be used for responding to guest reviews because it enables consistent review responses, which can greatly improve a hotel's online reputation. Moreover, 87% of travellers are more likely to book when they see businesses responding to reviews, as it makes the business stand out and instils confidence. Viff saves time by generating responses in an instant and functions immediately after installation without any set-up or integration requirements.

Yes, Viff is capable of handling even the nastiest of reviews. It is designed to generate professional and courteous responses irrespective of the review's tone or content.

You can expect improvements in online reputation by consistently responding to all reviews using Viff. This is because consistent responses to reviews, whether positive or negative, instil confidence in potential customers, making your business stand out.

Using Viff has resulted in significant improvements in both booking volumes and TripAdvisor rankings for its customers. After just six months of consistently responding to all reviews, customers have experienced a 5x increase in booking volumes and a 67% improvement in TripAdvisor ranking.

Yes, Viff does offer a free trial. The trial covers the first 20 responses.

Viff can understand and respond in more than 20 languages. It is trained to respond in the same language as the review.

Viff is easy to install and requires no setup or integration work. As a browser extension, it can be installed by anyone.

Yes, Viff can be integrated with any website or system. It works out of the box with every website and property/reputation management system under the sun. It requires zero setup and integration work.

Yes, Viff can be used for responding to emails. It is versatile and operates anywhere once installed as a Chrome extension.

Viff generates responses that are courteous, contextual, and consistent with the hotel's brand voice and tone. It can handle both positive and negative reviews, always maintaining a professional and respectful stance.

Yes, it is extremely easy and quick to generate responses with Viff. Once the review text is selected, Viff generates a response in a single click.

Yes, Viff sticks to the learned brand voice and tone after training. Its AI model is trained to consistently generate on-brand responses after learning from the input of just 20 responses.

Viff's responses are designed to always be professional and courteous. They are contextual and generated using a proprietary AI model that has learned the brand voice and tone of your hotel.

Yes, Viff's responses are always designed to be professional and courteous, regardless of the nature of the review it's responding to.

Users have highly praised Viff, indicating that it saves time, helps maintain a 100% response rate, and even contributed to increased booking volumes. They have described Viff as their 'best staff hire' and a 'secret growth hack'.

Using Viff can significantly impact your bookings. Based on data from existing customers, consistent responses made using Viff have resulted in a 5x jump in booking volumes. This is partly due to an improvement in online reputation, which is achievable by regularly responding to reviews, and partly due to the increased confidence of potential customers when they see businesses actively interacting with their guests.

Pros and Cons

Pros

  • Chrome extension
  • Works with all websites
  • Integrated with various systems
  • Can be used in emails
  • Learns hotel’s tone and brand
  • Delivers consistent responses
  • Professionally generates replies
  • Boosts booking volumes
  • Improves TripAdvisor ranking
  • Offers free trial
  • Works with more than 20 languages
  • Zero setup and integration work
  • Handles nasty reviews
  • Aids in improving online reputation

Cons

  • Chrome extension only
  • Requires initial inputs
  • Limited to 20 languages
  • Requires paid subscription after 20 responses
  • No standalone application
  • May require occasional manual input
  • Dependent on maintained review volume
  • Potential inaccuracy with less common languages

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